Guest Welcome Pack.
Jeremy and Amanda
We moved to Croatia from the UK for a complete change of lifestyle. We love North Croatia . . . and we are happy to share our enthusiasm and experience with our guests. We have traveled all over Croatia, mostly to places where tourists often do not go, so please ask us for advice on interesting destinations and activities during your stay at The Old Oak House.
We look forward forward to seeing you here in Varaždin county
T +44 (0)203 239 7692 or +385 (0)919199922 (Eng)
T +385 (0)91 133 6437 (Cro) Valentina
Welcome to Old Oak House part of our home in this peaceful corner of Zargorje close by the beautiful town of Varaždin. This welcome pack is here to help you get acquainted with the area and your holiday apartment. We have uploaded our 10 years of local area knowledge to help you enjoy your stay. It includes recommended restaurants, walks, cycle rides, things to do as well as the usual useful information and some operating instructions. You will find a copy of this guide in the home, which you are welcome to take out with you during your stay so you need not print this out.
Stara Kuća or Old House is a traditional oak built home we found in the village of Majur a few miles from the Bosnian border where it had been abandoned since the Homeland War 1991-95. We found it in 2012 in a sad state of decay and set about relocating and restoring this fine example of Croatian craftsmanship and heritage before it was lost forever. It retains many of its original features but has been equipped to a high standard to ensure you have a comfortable stay.
Arrival and Departure Information
Check-in time is 3pm. We can sometimes arrange an early check-in so please contact us if you will arrive early and we'll do our best. Also, please let us know if you will be later than planned. You will be checked in by ourselves or Valentina our House Manager. Occasionally, for instance if arriving late, you will be expected to let yourselves in using the digital lock code and we will meet up with you at the earliest opportunity.
We must register your stay with the Tourist Board upon your arrival. This is done by taking a photo copy of your passport / ID document and details of your point of entry to Croatia and home town.
Door lock codes and instructions will be sent to you separately.
There is an open connection to the internet server OldOakHouse
You will find us at 97 Maruševeć navigating with Google maps. On arrival at our main house come to the front door where we will meet you and show you to the apartment. The vehicle entrance to the track leading to the apartment is through the gate at the end of the garden marked by the Old Oak House sign.
We are here
There is parking in front of the apartment for vehicles.
Cleaning and laundry
You will find the apartment clean on arrival but please let us know if you are not satisfied. For stays of less than 1 week there is no cleaning service. If you require a cleaning service during your visit this can be arranged for an additional fee. Towels and sheets may be exchanged after 3 days on request.
Checking out time is strictly 11 am. Should you require a later check-out we will do our best but you need to let us know in advance. If we have guests arriving that day it will be almost impossible to offer a late stay as our cleaner will need to prepare for those guests.
Check Out Process
When you leave please ensure the following simple tasks are done.
Bag up your rubbish and place in the brown outside bin.
Rinse off any used kitchen contents or BBQ equipment
Turn off all lights and appliances
Report any damage
We understand that accidents sometimes happen. Should you break anything please let us know immediately so we can replace it for you - if it is minor we usually do not charge. If it is a large item we would like to agree the cost with you before you leave to avoid any issues later.
About the Accommodation
The kitchen areas are small with an integrated hob (two electric hotplates), microwave, refrigerator and wash basin. They are equipped with the usual kitchen ware. Most visitors choose to eat out or on the terrace or at the BBQ area.
Standing fans are provided. There is no air conditioning.
Electric wall mounted heaters are provided downstairs and electric blow heaters are provided upstairs.
Both ground floor apartments share the downstairs hot water supply so it may be necessary on occasions to wait whilst the water reheats. The upstairs rooms share a bathroom and a 30l boiler which gives a 15 minutes warm shower before running cold. It only takes 15 minutes to reheat.
There is a washing machine in Apartment 1. We offer a laundry service on request to Apartment 2 for 50Kn / 8€ a load.
The BBQ and covered seating area is available to both apartments. If you use the charcoal provided please replace it before you leave. Please also clean the BBQ and utensils after use.
Feel free to enter the tree house where you will find table and chairs and a power point. Use of the tree house is at the visitor's own risk. Children must not use the tree house unless supervised by a responsible adult.
The court is free to use by guests. Playing equipment is in the green bin on the court.
The new pool is open to guests between 10am and 5pm daily June to October. Cold drinks are available at the pool on a help yourself basis. Please record what you take and you can pay for these at the end of your stay. There are a few rules:
Children must be accompanied and supervised by a responsible adult.
Use of the pool is entirely at your own risk
Food, drink and glasses are not to be take into the pool
Both apartments are provided with TV. Operating instructions are contained in the printed guide book in the apartment.
Rubbish should be placed in the brown bin on the far side of the Old Oak House. Please separate paper, glass and plastic from other waste as we recycle these.
Local Area Information
Things to do
Check out the Things to Do page on our website www.oldoak.house for suggestions of things to do. Additional information is contained in the printed guide in your apartment.
There is plenty to do in the local area - horse riding, cycling, climbing, river rafting, wine tasting etc and trips further afield. Check the buttons on the right for route maps
Places to eat
Shops / ATM / Medical etc
You will not be far from the usual local facilities. There is a bakery and small store approximately 2 km away. Click on the button here for locations of nearest hospital, doctor, pharmacy, shops, fuel station, ATM.
You must complete payment to us during your stay with either Euros or Kuna. We do not have the facility to accept credit cards. The amount owed will be confirmed on arrival. Please note that these payments will depend on which booking agent you used. For example:
AirBnB - takes advance payment for the Studio apartment and downstairs Duplex accommodation unit only. The optional rooms upstairs are billed separately by us if you have requested them.
Booking.com - No advance payment is taken. The full sum is due.
Our own website - No advance payment is taken. The full sum is due.
Others i.e. Expedia - Paid in advance.
We operate a strict no smoking policy inside the apartments.
Pet dogs can stay if requested in advance by the the owner. There is an additional charge of 10€ per dog per stay.
There are two adjoining apartments. Please avoid noise which may interfere with your neighbour's quiet enjoyment of their stay.
Occasionally things can go wrong. If you have a complaint please notify us as soon as possible so we have the opportunity to correct it whilst you are here. You can also give us your complaint in writing or email. (see printed guide book for details)
A more detailed copy of house rules is contained in the printed guide in the apartment.
Emergency Phone Number
Dial 112 for all emergency services. Please let us know if you called from the property. The nearest general hospital is in Varaždin. It has a 24/7 A&E department.
Routine medical treatment is available at the clinic in Maruševeć (Pharmacy next door) and Ivanec health centre. Please call Valentina 00385 91 133 6437 if you need any help with this.
There is a fire extinguisher in each kitchen area.
We want you to have a wonderful stay. Make yourself at home in our small corner of paradise. We will do what we can to ensure you are relaxed, comfortable and happy.