Guest Information Pack. 

Arrival and Departure Information

Check-in

Check-in time is from 3pm-9pm.  Please contact us if you will arrive early and we will do our best to assist.  Also, please let us know if you will be later than planned. 

We must register your stay with the Tourist Board.  We will take details of your passport / ID document and home town upon your arrival.     

Access / Security

Unless otherwise stated you can let yourself in and we will come down to meet you. There is a dummy security camera at the corner of the terrace. It does not function.

Driving Directions

You will find us at Old Oak House Apartments, 97 Maruševeć navigating with Google maps.  Enter through the covered gate (max head height 220cm - Bikes on a roof rack need to be dismounted) marked by the Old Oak House sign and follow the track through our garden.  

We are here

Parking

There is parking in front of the apartment for maximum of 3 vehicles. No parking on the grass.

Check-out time

Check out  time is by 10 am.  Should you require a later check-out we will do our best but you need to let us know in advance.  If we have guests arriving that day it will be almost impossible to offer a late stay as our cleaner will need to prepare for those guests. 

Check Out Process

When you leave please ensure the following simple tasks are done.

• Bag up your rubbish and recycling and place in the outside bins

• Rinse off any used kitchen contents or BBQ equipment

• Turn off all lights and appliances - except the hot water boiler in apartment 1

• Lock up

• Report any damage

Breakages

Should you break anything please let us know immediately so we can replace it for you.

About the Accommodation 

WiFi

There is an open connection to the internet server OldOakHouse. Occasionally it cuts out in bad weather. Let us know so we can reboot it.

Food

We provide some basic condiments, tea and coffee. There is an excellent meal delivery service for those who prefer not to cook. 

Fans

Standing fans are provided.  There is a portable air conditioner unit in the main bedroom.   The outside window must be opened to allow it to vent when in use.

Heating

Electric wall mounted heaters are provided downstairs and electric blow heaters are provided upstairs.

Hot water

Both ground floor bathrooms share a hot water boiler so it may be necessary on occasions to wait whilst the water reheats.  The upstairs rooms share a bathroom and a 30l boiler which gives a 15 minutes warm shower before running cold.  It only takes 15 minutes to reheat. 

Cleaning and Laundry

You will find the apartment clean on arrival but please let us know if you are not satisfied.  For stays of less than 6 days there is no cleaning service.  If you require a cleaning service during your visit this can be arranged for an additional fee.  Towels and sheets may be exchanged after 3 days on request.

There is a washing machine.

BBQ area

Please use the recycling bins provided separating meat, vegetable and other waste.  If you use the charcoal provided please replace it or leave 20kn in the cash box.  There is also a two ring gas burner.

Please clean the BBQ and utensils after use.

If you use the open fire pit please contribute to the wood fund.

Tree house

Feel free to enter the tree house where you will find table and chairs and a power point.   Use of the tree house is at the visitor's own risk.  Children must not use the tree house unless supervised by a responsible adult. 

Tennis court

The court plus is free to use by guests.  Playing equipment is in the green bin on the court. Please return after use.

Swimming pool

The swimming pool located on the terrace behind the main house is available to use daily 10.00am to 5.00pm from 1st June – 31st October. Please note:

•       Depth 150cm

•         Enter at your own risk

•         Children under 13 years must be accompanied by a responsible adult

•         No diving

•         No glassware in the pool area

•         Use the pool shower before entry

TV

Both downstairs apartments have TV. Netflix is provided in the main apartment.

Garbage and recycling

General non organic rubbish should be placed in the brown bin on the far side of the Old Oak House. 

Shops / ATM / Medical etc

Note there is a bakery, general store, pharmacy and fuel station approximately 2 km away. 

Rental Rules

Payment

Full payment before arrival either by bank transfer or credit card in either Euros or Kuna. 

No smoking

We operate a strict no smoking policy inside the apartments.

Dogs

Pet dogs can stay if requested in advance by the the owner.  There is an additional charge of 10€ per dog per stay.

Complaints

Occasionally things can go wrong.  If you have a complaint please notify us as soon as possible so we have the opportunity to correct it whilst you are here.   You can also give us your complaint in writing or email.  (see printed guide book for details) 

Safety Information

Emergency Phone Number

Dial 112 for all emergency services.  Please let us know if you called from the property.  The nearest general hospital is in Varaždin.   It has a 24/7 A&E department. 

Medical treatment

Routine medical treatment is available at the clinic in Maruševeć (Pharmacy next door)  and Ivanec health centre.  Please call Valentina 00385 91 133 6437 if you need any help with this.

Fire extinquishers

There is a fire extinguisher in each kitchen area.

Finally

We want you to have a wonderful stay.  Make yourself at home in our small corner of paradise.   We will do what we can to ensure you are relaxed, comfortable and happy.